Refunds task record

Chase a pending refund

Follow up on a refund that has not arrived after a merchant said it was issued.

Risk: Medium riskNeeds verificationLast verified 2026-10-02

Can Instinct do this?

“Chase a pending refund” does not yet have direct Instinct-specific evidence. Treat this as a research lead, not a confirmed capability.

Before you delegate it

Follow up on a refund that has not arrived after a merchant said it was issued.

  • order or refund reference
  • contact authority

Safer workflow

  1. Specify the result you want and any conditions the agent must not change.
  2. Ask Instinct to research or prepare first, then pause before a payment, cancellation, or other consequential action.
  3. Before approving, check the amount, recipient, dates, policy, and sensitive details.
  4. Afterward, confirm the result in the original service or account.

How to verify completion

A verified status, reference, or next escalation step.

For payments, bookings, accounts, and messages, use the provider's record rather than the agent's completion message as the final confirmation.

Suggested request

Check the refund status using this reference. Contact the merchant if needed and report back; do not accept a different settlement without me.

Expected outcome

A verified status, reference, or next escalation step.

Known limitations

  • This record still requires direct Instinct-specific evidence before it can be presented as a current capability.

Related tasks

Handle a product return

Use an order confirmation and business contact to pursue a return or replacement and obtain the next required return step.